Through the course of providing services to our clients, as well as marketing and running our business, Melbourne Walking Clinic Pty Ltd is required to collect, use and disclose information of a personal nature relating to various people. We acknowledge the importance of privacy to all our clients, and are dedicated to protecting their personal information in accordance with the Australian Privacy Principles contained within the Privacy Act 1988 (Cth) (Act).
What is Personal Information?
Examples of Personal Information that is collected by us include your contact details such as your name (or that of your patient), address, telephone numbers, email address, and certain medical information such as your family history, pre-existing injuries, any illnesses or ailments or medication which you may be taking. It may also include additional information provided by means of devices such as cookies that tell us when you use our Website and help us to customise your website experience.
We have no way of knowing whether any Personal Information is true or not and we take no responsibility for the accuracy of Personal Information that you provide to us.
How is Personal Information collected?
Personal information may be collected when a person uses our Website, makes enquiries of us, performs work at our direction, applies for employment with us or otherwise deals or communicates with us whether by email, telephone, facsimile, through mobile applications or in person.
In most cases, we will obtain Personal Information from you but there are occasions when we will obtain that information from a third party in the general course of our business. Examples include information obtained from contractors who analyse traffic to our Website or who provide marketing statistics for us.
In these circumstances, we are not reasonably able to notify you that we collect or have collected Personal Information and the circumstances of that collection from another party.
If we receive unsolicited Personal Information about you, we will within a reasonable period determine whether or not we could have collected the Personal Information from you. If we determine that we could not have collected that information from you, we will as soon as practicable, but only if it is lawful and reasonable to do so, destroy the information or ensure that the information is de-identified.
The purposes for which we collect your Personal Information may include:
- providing you with our diagnostic services;
- providing you with information which is relevant to your podiatry issue;
- providing you with information regarding other services which we can provide which we believe may be of benefit to you;
- for facilitating various internal business operations such as customer satisfaction reviews, for the purpose of improving our services; and
- by providing you with the best service experience possible by you accessing our Website.
If you elect to withhold Personal Information requested by fields of enquiry within our Website, we may not be able to fully understand the service you require and your desired outcome may not be achieved.
Anonymity and Pseudonymity
Under Australian Privacy Principle 2, a person has the option of not identifying themselves, or of using a pseudonym. However, in light of the matters in respect of which we collect Personal Information, it is impracticable for us to deal with persons who have not identified themselves or who have used a pseudonym.
Use and Disclosure
We may use and disclose your Personal Information:
- for the purpose of enabling the provision of services to you; or
- for the purpose of gathering statistical information of a general nature that describes the profile of our business; or
- as authorised by the Australian Privacy Principles; or
- as required by law.
We will not disclose your Personal Information otherwise without your consent.
Access and Correction
Subject to the exceptions set out under Australian Privacy Principle 12, Principle 6 allows you to get access to, and correct, the Personal Information we hold about you in certain circumstances.
If you would like to obtain access to any information we hold about you, please contact us at [email protected].
We will require you to verify your identity and specify what information you wish to access or have corrected. We will endeavour to respond to your request within a reasonable time and in the manner requested by you, if it is reasonable and practicable to do so. Please be aware that we may charge a fee for providing access.
We will take reasonable steps to protect your Personal Information from misuse, interference, loss and from unauthorised access, modification or disclosure. We will protect your Personal Information by storing it within secured premises, using spam and anti-virus computer programs, and by restricting access to electronic records. Our employees are obliged to respect the confidentiality and privacy of you and your Personal Information.
If you are of the opinion that we have misused your Personal Information, please contact us at [email protected] and we will respond to the complaint within a reasonable time period. You also have the right to make a complaint to the Privacy Commissioner but we ask that you give us the opportunity first to deal with your complaint.
Last Updated: January 2023